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How to get in touch with Pure Cremation
Whatever your question, we’re here to help
For non urgent queries, please fill out our quick form and we'll aim to get back to you within 48 hours.
Give us a call
If someone has passed away, and you need to arrange a funeral:
Lines are open 24/7, please call us free on 0800 160 18 81
If you’re in Scotland, please call us free on 0800 130 35 59
If you’re interested in Britain’s favourite funeral plan:
To get a quote or request a guide, please call us free on 0800 470 23 93
Lines are open Mon-Thurs: 8:30am-8pm, Fri: 8:30am-6pm, Sat: 9am-5pm and Sun & Bank Holidays: 10am-4pm
This is Kelly, one of our friendly team based here in the UK.
Send us an email
If you’re an existing customer:
If you want to change your details, or just need some help with your funeral plan, please email: planningahead@purecremation.co.uk
If someone has passed and you need to contact us about the funeral arrangements, please email info@purecremation.co.uk
If you have a business or press enquiry:
If you're a journalist and need some information, or if you're a business interested in working with us: marketing-requests@pure.uk.com
Come see us in person
We welcome anyone that would like to visit Charlton Park Crematorium; our grounds are open between 8am to 8pm on weekdays and 10am to 4pm on Saturday and Sunday.
If you'd like to speak with us about arranging a tour, please call us on 01264 318760.
Then, our address is:
Charlton Park Crematorium
Charlton Down
Andover
Hampshire
SP11 0TA
Or visit www.charltonparkcrematorium.co.uk for more information.
This is Karen one of our friendly team based here in the UK.
Opening hours
These are our usual opening hours if you wish to discuss a funeral plan. If you call outside of these times, please leave a message and your phone number and we’ll call you back.
Mon-Thurs : 8:30am-8pm
Fri : 8:30am-6pm
Sat: 9am-5pm
Sun & Bank Holidays: 10am-4pm
Urgent care: if someone has passed away, we're open 24/7