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How to get in touch
Whether you need to arrange a funeral, want a quote or have a question, we’re here to help
For non urgent queries, please fill out our quick form and we'll aim to get back to you within 48 hours.
Give us a call
If someone has passed away, and you need to arrange a funeral:
Lines are open 24/7, please call us free on 0800 160 18 81
If you’re in Scotland, please call us free on 0800 130 35 59
If you’re interested in Britain’s favourite funeral plan:
To get a quote or request a guide, please call us free on 0800 470 23 93
Lines are open Mon-Thurs: 8:30am-8pm, Fri: 8:30am-6pm, Sat: 9am-5pm and Sun & Bank Holidays: 10am-4pm
This is Kelly, one of our friendly team based here in the UK.
Send us an email
If you’re an existing customer:
If you want to change your details, or just need some help with your funeral plan, please email: planningahead@purecremation.co.uk
If someone has passed and you need to contact us about the funeral arrangements, please email info@purecremation.co.uk
If you have a business or press enquiry:
If you're a journalist and need some information, or if you're a business interested in working with us: marketing-requests@pure.uk.com
Come see us in person
The crematorium is currently closed to visitors while the visitor centre is refurbished. If you’d like to visit us when we re-open, please call 01264 31 87 60 to make an appointment.
Then, our address is:
Charlton Park Crematorium
Charlton Down
Andover
Hampshire
SP11 0TA
Or visit www.charltonparkcrematorium.co.uk for more information.
Opening hours
These are our usual opening hours if you wish to discuss a funeral plan. If you call outside of these times, please leave a message and your phone number and we’ll call you back.
Mon-Thurs : 8:30am-8pm
Fri : 8:30am-6pm
Sat: 9am-5pm
Sun & Bank Holidays: 10am-4pm
Urgent care: if someone has passed away, we're open 24/7
This is Karen one of our friendly team based here in the UK.
Working at Pure
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