Age restrictions
Costs
Qualifying period
Requirements
Funeral Plan Summary
PURE CREMATION FUNERAL PLANNING LIMITED Authorised and regulated by the Financial Conduct Authority, FCA Number 965260.
This document explains what is and is not included in your funeral plan, how you will pay for your plan and information on cancelling your plan, making a complaint and your entitlement to compensation. Please ensure you read this carefully. Please note this is a summary of your plan; please refer to our pre-contractual documentation and terms & conditions or contact us using the contact details below for further details
What products and services are included in my funeral plan?
Collection from anywhere in mainland England, Wales, and Scotland*
Transfer to the crematorium and a solid pine eco-coffin (or suitable alternative)
Cremation fees for an unattended committal at the crematorium of our choice
Hand delivery of the ashes to any mainland address in England, Wales and Scotland*
All costs associated with the delivery of an unattended cremation when the plan-holder dies
What products and services are not included in my funeral plan?
A hearse, limousine or flowers
A funeral ceremony at the crematorium
A minister or celebrant
A choice of crematorium
Mourners attending the committal at the crematorium
*Includes Isle of Wight and Isle of Skye
Download a copy
To keep or print a copy of this document, you can download it in PDF format here.
How do I make changes to my plan?
How does our funeral cover To cancel your plan please contact us using the Contact Us details. You can find additional information in our Terms and Conditions. See below for our refund policy.
When and how do I pay?
Single payment
Monthly instalments
Aged 18 - 100+
£1,895
Immediate
None
12 months - Aged 18 - 100+
24 month - Aged 18 - 100+
60 months (5 years) - Aged 18 - 84
120 months (10 years) - Aged 40 - 74
12 x £169.99 (£2,039.98 in total)
24 x £89.99 (£2,159.76)
60 x £44.99 (£2,699.40 in total)
120 x £24.99 (£2,998.80 in total)
12 months or less – covered after 1 year
24 months or more – you are covered after 24 months
Not in payment arrears
What happens if I miss a payment?
Your plan is at risk if you do not keep up with regular payments. You must contact us if you are finding it difficult to pay. If you miss two consecutive payments and they remain unpaid for longer than 10 days from our notification, your plan will be cancelled. If you contact us, we will consider pausing your plan for a mutually agreed period.
How do I cancel my plan?
To cancel your plan please contact us using the Contact Us details. You can find additional information in our Terms and Conditions. See below for our refund policy.
Cancellation
Single payment
Monthly instalments
Cancellation period
Cancellation by you or us within the cancellation period
Cancellation by you or us outside the cancellation period
30 days
Full refund
Full refund less £350 cancellation fee**
A plan of 24 months or more - before 24 months
A plan of 12 months - before 12 months
Full refund of payments made
Refund of payments made less £350 cancellation fee**
**If you’ve paid less than £350 when you cancel, you’ll receive no refund.
How do I make a complaint?
If you wish to make a complaint, you should inform us in the first instance using the Contact Us details, or email: complaints@purecremation.co.uk. We will contact you within 3 days to confirm your complaint and let you know when to expect our formal response. If you remain unhappy with our formal response, you may be able to refer the matter to the Financial Ombudsman Service.
Financial Services Compensation Scheme
If for any reason we are unable to meet our liabilities to you, then you or your estate may also be entitled to compensation from the Financial Services Compensation Scheme. For more information, see fscs.org.uk.
Information concerning potential funeral plan provider failure
In the unlikely event we were to go out of business, your money is managed by an independent trust. Your funeral plan contract should be provided by an alternative provider using that money under the same terms and conditions. You should be aware that if your funeral plan could not continue to be carried out by us or any alternative provider, your funeral plan would cease, and you may incur additional costs in making new arrangements with a new provider. In this case, you would receive a refund of the money held in trust.
Contact us
Phone: 0800 033 7737
Email: planningahead@purecremation.co.uk
Post: Eagle House, Joule Road, Andover, SP10 3UX
Further information
All details correct as at 3rd June 2024.
Please note, you, or your estate on your behalf, may have to pay other taxes or costs which are not paid through us or charged by us.
Your agreement with us under your Plan is governed by English Law. The courts of England and Wales will have jurisdiction in relation to any claims or disputes of any nature that arise under or in relation to the Plan. If you are resident in Scotland, you can raise an action in your local courts.
As we only cover Britain, we will communicate with you in English.
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