Support and advice
Whether someone has passed away or you are planning ahead, we’re here to help
Support services
You are not alone. There are many organisations that offer support and care to the bereaved, and here you’ll find information and links to a few of the best-known:
Cruse Bereavement Care
- Website address: www.cruse.org.uk
- National email support service: helpline@cruse.org.uk
- National helpline number: 0808 808 1677
Helpline opening hours: Monday - Friday 9:30am - 5pm (excluding bank holidays) with extended hours on Tuesdays, Wednesdays and Thursdays to 8pm
Veterans UK Helpline
- Email: veterans-uk@mod.uk
- Freephone (UK only): 0808 191 4218
- Telephone (overseas): 01253 866043
Normal Service 8.00 am to 5.00 pm Monday to Friday When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.
Survivors of Bereavement by Suicide
- Telephone: 0300 111 5065 Lines are open 9am-9pm every day
- Website: https://uksobs.org/
A self help organisation which exists to meet the needs of those bereaved by the suicide of a family member or anyone close to them.
Age UK
- Telephone: 0800 678 1602
- Website: www.ageuk.org.uk
Open 8am-7pm, every day of the year.
Offers advice or information on money, care or health.
Independent Age
- Telephone: 0800 319 6789
- Website: www.independentage.org
Open 8.30am-6.30pm Monday to Friday, 9am-1pm on Saturday and closed on Sundays and bank holidays
Free and impartial advice on issues such as care and support, money and benefits, health and mobility.
Campaign to End Loneliness
- Website: www.campaigntoendloneliness.org
The Samaritans
- Telephone: 116 123
- Website: www.samaritans.org
You can call any time, day or night
Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you.
Money Advice Service
- Telephone: 0800 138 7777
- Website: www.moneyadviceservice.org.uk
Free impartial financial advice to help you manage your money better.
The Good Grief Trust
- Website: https://www.thegoodgrieftrust.org/
- Email: hello@thegoodgrieftrust.org
Free useful information, helplines, advice and encouraging stories from others to help with grief.
Civil Legal Advice
- Website: www.gov.uk/civil-legal-advice
Use the interactive tool to find out if you can get help if you are entitled to legal aid. Does not help with probate but can help with debt advice if your home is at risk.
Death Notification Service
Helpful free tools and guides
Get in touch
Call us free on 0800 470 23 93.
Lines are open Mon-Thurs 8:30am – 8pm, Fri: 8.30am-6pm, and Sat: 9am – 5pm. Or email us at info@purecremation.co.uk.
If you need to arrange a funeral, our lines are open 24 hours a day, seven days a week.