What to do when someone dies
It can be very confusing when you lose someone close to you. We hope the following information is both helpful and reassuring.
If someone has passed away and you need our help
We’ve outlined the key steps you need to take in the hours after a death, depending on the location and circumstances:
1
Call Pure Cremation
We will ask you information around yourself and the deceased to help us ensure we deliver a service that is caring and respectful. Collections from hospital require documentation that may take a few days to arrange. We will respectfully take your loved one into our care with the appropriate number of staff.
2
Register the death
Registering a death is a legal requirement. The Registrar will receive the Medical Certificate of the Cause of Death directly from the hospital (most likely the bereavement team), this will need to happen before you can book an appointment with the Registrar in the district where the death occurred. This should be done within 5 days of the death. Register a person’s death (Ask for a “Tell Us Once” appointment as this will make things easier for you). The Registrar will issue a GREEN FORM – it is essential this document is sent to us. A funeral cannot proceed without it. We do NOT need a copy of the death certificate.
3
Start arranging the cremation
Our lovely people will guide you through the paperwork required for a simple, respectful funeral. We're here for you every step of the way. Call us on 0800 033 7737 and our dedicated team will get you started.
1
Verify the death
- GPs, paramedics, district nurses and palliative care professionals are qualified to verify that death has occurred. You may have to request the attendance of a professional to perform the verification by calling the person’s own GP or the NHS helpline 111.
2
Call Pure Cremation as soon as you can
- We ask you to confirm:
- when verification has been completed
- information about yourself and the deceased to help us ensure we deliver a service that is caring and respectful
We will use this information to arrange the transfer of care and give you an estimated time of arrival. We always send two trained professionals to care for your loved one.
3
Register the death
Registering a death is a legal requirement. The Registrar will receive the Medical Certificate of the Cause of Death directly from the doctor’s surgery, this will need to happen before you can book an appointment with the Registrar in the district where the death occurred. This should be done within 5 days of the death. Register a person’s death (Ask for a “Tell Us Once” appointment as this will make things easier for you). The Registrar will issue a GREEN FORM – it is essential this document is sent to us. A funeral cannot proceed without it. We do NOT need a copy of the death certificate.
4
Start arranging the cremation
A simple, respectful cremation with no funeral but with hand delivered ashes allowing you to say goodbye in a way they would have loved. Call us today on 0800 033 7737 and our lovely people will handle every aspect of arranging the cremation for you.
1
Verify the death
- GPs, paramedics, district nurses and palliative care professionals are qualified to verify that death has occurred. Some care home staff are qualified to do this, but often staff need to call the GP practice that looks after the home’s residents.
2
Call Pure Cremation as soon as you can
- You or the care home/hospice staff can call to ask us to look after your loved one. We ask you to confirm:
- when verification has been completed
- information around yourself and the deceased to help us ensure we deliver a service that is caring and respectful
We will use this information to arrange the transfer of care and give you an estimated time of arrival. We always send two trained professionals to care for your loved one.
3
Register the death
Registering a death is a legal requirement. The Registrar will receive the Medical Certificate of the Cause of Death directly from the doctor’s surgery, this will need to happen before you can book an appointment with the Registrar in the district where the death occurred. This should be done within 5 days of the death. Register a person’s death (Ask for a “Tell Us Once” appointment as this will make things easier for you). The Registrar will issue a GREEN FORM – it is essential this document is sent to us. A funeral cannot proceed without it. We do NOT need a copy of the death certificate.
4
Start arranging the cremation
- A simple, respectful cremation with no funeral with hand delivered ashes allowing you to say goodbye in a way they would have loved. We're here for you. Call our dedicated team on 0800 033 7737 and we will guide you through the whole process.
These instructions are based on the legal requirements in England and Wales. Please click on the link for specific guidance relating to Scotland.
What happens when we bring someone into our care?
We collect your loved one from the place where they have died and transport them to our purpose-built client care facility. People who have died in England or Wales are brought to Andover.
Zoe and her team will look after your loved one with dignity and respect, from the moment we bring them into our care, through the cremation itself and until the ashes are returned to you.
What to do after the funeral
Losing a loved one can be an extremely difficult and painful time with a lot of things to take care of. It can feel overwhelming so we’ve created this guide to help.
Pure Cremation want to support you after the funeral as well as before. There are still several things for you to do, and this checklist will give you all the information you need:
There’s more than one way to say goodbye
Did you know that you can celebrate a loved ones’ life anytime, anywhere?
You can do this with or without the ashes, choosing a location and style that reflects the life that has been lived:
Where the heart is
Intimate farewells at home with ashes laid to rest in much loved garden are increasingly popular
Happy places
A favourite beauty spot or woodland walk make wonderful remembrance locations that can be visited again and again
Natural wonders
The inspiring effect of mountains or the ocean can be profoundly uplifting and comforting
Spirtual home
A church, a social group or even a sports venue that has significance
Questions our customers ask
We aim to book and complete the cremation within 16 days of instruction, but please let us know your particular requirements so we can offer the best advice and support.
We will confirm a cremation date once we have received payment, all the documents and have your loved one in our care.
We aim to hand deliver the ashes within 21 days of the cremation date unless you instruct otherwise.
No.
As a direct cremation is normally unattended, the cremation will happen at Charlton Park Crematorium, near Andover.
If you choose to attend, up to 12 people can spend 20 minutes saying goodbye at Charlton Park Crematorium, with your choice of music - for an extra cost of £250. This is available at a time that suits you, including evenings and weekends.
However, you could also choose an attended committal at one of our carefully chosen venues at a 9am slot only, Mon-Fri - for an extra £400. This may be closer to you, but we cannot guarantee it will be your local crematorium.
We provide a simple solid wood coffin to each client, carefully selected for its durability, elegance and good eco-credentials. It also allows safe and dignified loading of the cremation chamber and helps fuel the cremation process itself.