"Great customer service" - Stephen
"Great customer service" - Stephen

How to get in touch

Whether you need to arrange a funeral, want a quote or have a question, we’re here to help

For non urgent queries, please fill out our quick form and we'll aim to get back to you within 48 hours.

Give us a call

If someone has passed away, and you need to arrange a funeral:

Lines are open 24/7, please call us free on 0800 160 18 81

If you’re in Scotland, please call us free on 0800 130 35 59

If you’re interested in Britain’s favourite funeral plan:

To get a quote or request a guide, please call us free on 0800 470 23 93

Lines are open Mon-Fri : 8:30am-8pm, and Sat: 9am-5pm

Pure Cremation call agent

Send us an email

If you’re an existing customer:

If you want to change your details, or just need some help with your funeral plan, please email: planningahead@purecremation.co.uk 

If someone has passed and you need to contact us about the funeral arrangements, please email info@purecremation.co.uk

 

If you have a business or press enquiry:

If you're a journalist and need some information, or if you're a business interested in working with us: marketing-requests@pure.uk.com

Come see us in person

The crematorium is currently closed to visitors while the visitor centre is refurbished. If you’d like to visit us when we re-open, please call 01264 31 87 60 to make an appointment.

Then, our address is:
Charlton Park Crematorium
Charlton Down
Andover
Hampshire
SP11 0TA

Or visit www.charltonparkcrematorium.co.uk for more information.

location

Opening hours

These are our usual opening hours if you wish to discuss a funeral plan. If you call outside of these times, please leave a message and your phone number and we’ll call you back.

Mon-Fri : 8:30am-8pm
Sat: 9am-5pm
Bank Holidays: 10am-4pm
Urgent care: if someone has passed away, we're open 24/7

Pure call team member

Working at Pure

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